Overview:

A despatched Sales Order may need to be reset for any number reasons. A despatch can only be reset if there is no invoice against the despatch.

Click on the Orders tab from the ribbon and select Despatch (Sales).

Enter the order number or press <F2> and select the order from the pop-up list and click OK. Press <TAB> to populate the order. An alert will appear in the window that the order if All Despatched.

Click on the Reset icon and a message appears asking are you sure you want to reset the despatch, click on Yes.

Another message appears (see below), click on Yes.

The final message appears to advise the despatch has been reset, Click OK,

The USER can now edit/add and/or remove items on the order as necessary.

Opto Software Pty Ltd
Revised 25/01/2018