2010-910 – Creating a New NCR/ECR

Overview
An NCR/ECR record (or Quality Assurance record) is created in response to a quality issue or incident within the organisation. The issue may be a minor incident such as a slight fixable imperfection on a product or part to a major incident such as a faulty product that needs to be totally remanufactured. The incident is tracked throughout the process from the time it is raised/created to the issue being resolved and finalised. (NCR/ECR = Non Conformance Report/Engineering Change Report)

Quality Assurance records can be created from the following windows-

  • Quality Management System – QUALITY Tab
  • Client Details window
  • Supplier Details window
  • Employee Details window
  • Edit Order Book window

Create an NCR/ECR from the QUALITY Tab on the Opto Ribbon – and click on ‘New NCR/ECR’ option.

The name of the person logged onto OPTO who creates the NCR will automatically appears in the “Raised By” field of the new entry. Click in the “Responsible Employee” field, and press <F2> and select a employee from the pop-up list, this is the person who will be responsible to follow up /resolve the issue/item. Click OK, then enter the “Due By Date” (a date in the future that the issue will be resolved and finalised) press <TAB>.

In the “Severity” field in the ‘Tracking’ section of the window, press <F2> and select a severity category from the pop-up list, click OK and press <TAB> to advance to the “Area” field. Press <F2> and select an Area category from the pop-up list, click OK, and then press <TAB> to advance to next field. Continue as above with the “Area Sub” field and the “Source” field. Press <TAB> to continue with further fields as necessary.

The “Emp Code” field could be used to record an employee who may be connected to the issue, that is they may have been involved or contributed to the incident/ issue/ or outcome. Please notice the status pane at the bottom left of the window. Press F9 to save, a message appears to ask if you want to print the record.

Go to Edit QA/NCR and enter to record number. The employee must have the correct permission to proceed, enter the internal employee password.

Open the “Parts or Mat” tab and enter Part and/or the Material code if necessary, press <TAB> to display details of parts/materials. If production has been stopped on part/materials due to this record, enter Yes in the “Stop” field. A pop-up message will appear when the record is saved to alert the user that production has been stopped.

Open the “Problem Description” tab and type a description of the issue in the Problem Description area and any Investigation Details or notes in the bottom area. The “Raised By” and “Date” fields are automatically generated. When finished entering details click on the Confirm icon to finalise this step and activate the next step of the process. The “Immediate Action” tab is now accessible.

The item has been raised and is waiting to be Actioned. (See Finalise and/or Edit an NCR/ECR)

Press <F9> to save.

Opto Software Pty Ltd
Revised: 06/12/24

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